ESG Framework

As part of the Swisscom Group, we are committed to operating with environmental responsibility. The Group Environmental Policy defines the formal commitment to compliance with regulations, minimising the impact of activities and continuously improving performance in accordance with ISO 14001, ensuring maximum transparency through annual reporting.

At Fastweb + Vodafone we promote the responsible use of resources and the elimination of waste. The company recovers and refurbishes modems to give them a second life, reducing the use of materials.

Fastweb + Vodafone is committed to protecting biodiversity through projects to protect forests, urban green areas and seas throughout Italy, in collaboration with AzzeroCO2, Legambiente and Worldrise, and thanks to the active involvement of its employees.

As part of the Swisscom Group, we are committed to respecting and promoting internationally recognised human rights in all our activities and throughout the entire lifecycle of our products and services. We are guided by the UN Universal Declaration of Human Rights, the ILO core conventions and the OECD Guidelines for Multinational Enterprises. Fastweb + Vodafone is SA8000 certified, the international standard that ensures ethical management of working conditions and respect for workers' rights throughout the supply chain.

At Fastweb + Vodafone, the protection of the health and physical wellbeing of our staff is a founding value of the company's identity. Our commitment is demonstrated by ISO 45001 certification, the international standard for occupational health and safety management systems.

We value the diversity of our employees: it is the richness of opinions, experiences and talents of each person that makes the company innovative and resilient. Fastweb + Vodafone wants to be a safe and inclusive place where people can proudly express their uniqueness, regardless of gender, age, ability, sexual orientation or cultural background.

Fastweb + Vodafone is committed to processing the personal data of employees, customers and suppliers transparently, clearly communicating how it uses information, collecting it in full compliance with the law and protecting its confidentiality, integrity and availability, limiting access and use to only strictly necessary data.

We ensure the highest level of security for the data of our customers and the entire organisation, implementing the highest standards of protection. The company has obtained ISO 27001 certification, an international recognition attesting the adoption of an information security management system in line with industry best practices.

Fastweb + Vodafone is committed to promoting artificial intelligence responsibly, ensuring compliance with ethical principles and the protection of fundamental rights. The company has obtained ISO 42001 certification and, in line with the EU AI Act, has adopted an AI Governance Model and a Code of Conduct defining principles, roles, responsibilities and rules for the development and use of AI solutions.

We support the country's digital transformation, contributing to the development of infrastructure and the spread of skills needed to face future challenges. Through connectivity and free training initiatives such as Fastweb Digital Academy and LV8, we work to ensure that citizens and organisations can fully benefit from the opportunities offered by the digital world.

Fastweb + Vodafone has adopted a Code of Ethics defining its corporate identity and core values: integrity, responsibility, transparency, respect, legality and customer centricity. The Code is binding for all those who work inside and for the company, including employees, collaborators, suppliers and partners.

The company has also adopted an Organisation, Management and Control Model pursuant to Legislative Decree 231/2001, setting out rules and procedures to prevent the commission of offences and ensure responsible, law-compliant conduct in all company activities.

Fastweb + Vodafone adopts policies based on zero tolerance towards unlawful conduct by employees, suppliers and partners. The adoption of the Anti-Corruption Guidelines is a voluntary choice aimed at enhancing the company's reputation for transparency, always committed to complying with the standards required of companies.

Fastweb + Vodafone promotes a corporate culture based on integrity and transparency, encouraging the reporting of violations and irregularities, guaranteeing confidentiality and protection for the whistleblower. The company has adopted a Whistleblowing Policy with dedicated channels for managing reports of unlawful conduct in compliance with Legislative Decree 24/2023 (implementing EU Directive 2019/1937).

Fastweb + Vodafone has developed an Integrated Management System aimed at controlling and continuously improving its processes, following best practices set by international ISO standards. The model allows progressive improvement in the management of key aspects such as process quality, data protection, business continuity and environmental, health and safety management.

Fastweb + Vodafone promotes fair partnerships with suppliers who share its social and environmental objectives and values. The company qualifies suppliers by verifying compliance with regulations on health, safety, environment, anti-corruption and human rights. Fastweb + Vodafone evaluates partners' sustainability performance, conducts on-site inspections and promotes joint improvement plans to ensure high standards and increasingly responsible practices throughout the supply chain.