Accessibility conformance report

Last updated: 14/11/2025

Introduction

We want everyone, including people with disabilities, to use our service easily. This statement explains the steps we take to make it accessible, following laws and standards like the European Accessibility Act and WCAG.

Fastweb S.p.A. is committed to accessibility and inclusivity. We want all our customers, including people with disabilities, to be able to use our service successfully.

This document explains the accessibility features of fastwebvodafone.it, how we meet the requirements of the European Accessibility Act , EN301549 standard, WCAG 2.2, ADA and Sec. 508, and what we are doing to maintain and improve accessibility. This statement covers only fastwebvodafone.it.

We regularly review this informations as we enhance fastwebvodafone.it.

Overview

Service description

Fastweb+Vodafone Institutional Corporate Portal

We strive to make fastwebvodafone.it simple to use for everyone. Here’s an overview of how to navigate and operate our service when using assistive technologies or special configurations:

• Users can access the company's legal information, media and press contacts, and job opportunities.
• Use the standard interaction methods with the operating system and assistive technologies.
• Our service accessibility might be customized and enhanced by activating the correct options of our accessibility widget the moment you land on each screen. The widget can be reached via keyboard at the beginning of the page or if visible in overlay, in a fixed position close to a corner of the window, and has a “universal access” like icon.

Accessibility Compliance (How We Meet Requirements)

We have assessed fastwebvodafone.it against the European Accessibility Act’s requirements (if needed also to its local application), ADA, WCAG 2.2, Section 508 and ensured it meets them. We commit to ensuring that fastwebvodafone.it is:

• Perceivable
• Operable
• Understandable
• Robust

  Download technical report

Ongoing Monitoring and Maintenance

Accessibility is not a one-time effort for us – it’s an ongoing process. Here’s how we ensure fastwebvodafone.it stays accessible over time:

• With the support of AccessiWay, we carried out an external, expert-led manual audit on 14/11/2025 to verify our accessibility compliance. We maintain a cycle of continuous testing and improvement, with recurring support in place to ensure that comprehensive audits — including manual testing by professionals using assistive technologies — are conducted at least once a year.
• We use automated testing tools integrated into our development process to quickly identify common accessibility issues (such as missing alt text or form labeling). Every code update goes through these checks.

Feedback and Contact Information

We welcome your feedback to make fastwebvodafone.it better. If you face any issues or have suggestions, contact us by email, phone, or mail. Share details about the problem so we can help.

We value the input of our users, especially if something isn’t working for you. If you have any difficulty accessing any part of fastwebvodafone.it, discover an accessibility issue, or have suggestions for improvement, please let us know.

Email: accessabilitysupport@fastweb.it

Company address: Piazza Adriano Olivetti, Milano, Italia

When you contact us, please provide as many details as possible about the issue (which page or feature, what happened, and which assistive technology you are using, if applicable). We will try to acknowledge your feedback within 15 business days and will do our best to resolve the issue promptly or inform you of our progress.

Enforcement: In the event you feel we have not addressed your accessibility concerns adequately, you have the right to escalate your complaint. We sincerely hope to resolve any issue together with you before it reaches that stage, but this avenue is available.

Document History: This document was last reviewed and updated on 14/11/2025. We plan to review it at least annually, or whenever significant changes to the service occur.